How icibot Works
Creating captivating content is crucial, but the real challenge lies in effectively conveying this wealth of information and possibilities to your guests in a simple and straightforward manner.
icibot utilizes cloud technology, eliminating the need for any upfront investment in hardware or infrastructure.
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Guests can access comprehensive information about your hotel and submit requests through the specially designed application tailored to your hotel's unique features.
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Guest requests are seamlessly forwarded to a centralized department and transmitted to staff members' mobile phones, optimizing overall hotel operations for enhanced efficiency.
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NPS responses from guests, obtained upon the fulfillment of requests, serve as a metric to measure guest satisfaction, revenue growth, and service quality for each operation.
The system offers remarkable benefits for your hotel, fostering a positive impact on guest experiences and operational outcomes.
Our platform features an intuitive structure, ensuring effortless navigation and access to a plethora of information for guests. We prioritize clarity, making it easy for guests to comprehend and engage with the various offerings and features.
Special Check-in: icibot ensures an exceptional experience even without a system. Perform check-ins and check-outs directly on the platform with no integration required. Get started within minutes, providing a simple and easy solution.
Channel Manager : Enable guests to effortlessly access your hotel’s guest relations system. Send a quick link via SMS or email through our Channel Manager upon booking for easy exploration of icibot, enhancing their overall experience.
PMS Integration: Guests register in the PMS system, receiving SMS or email invites to use icibot. Our platform automates messages and offers control over content and timing, ensuring timely communication. With icibot’s advanced technology, guests effortlessly engage with hotel offerings, ensuring a seamless experience.
QR Code: Strategically placed QR codes throughout the hotel allow guests to access the system with their smartphone cameras. No app or download needed, enhancing accessibility.
WiFi Connection: Simplify access to icibot by automatically redirecting guests to the platform when they connect to the hotel’s WiFi. Streamline the user experience, ensuring guests effortlessly engage with your hotel’s offerings from the moment they connect to the network.
Customized Hotel App: Enhance the guest experience with access through your hotel’s personalized Apple and Android applications. Allow guests to seamlessly navigate icibot and explore a range of offerings, creating a customized and enjoyable stay.
In-Room Tablet: Enhance guest convenience by utilizing in-room tablet applications for easy access to the icibot system.
Open API
icibot Open API provides a seamless solution for integration, offering the flexibility to connect with various systems and extend the use of icibot beyond the hospitality industry. With our open API, you have the freedom to effortlessly build and integrate your desired systems, enabling a wide range of possibilities. This means you can easily incorporate icibot into diverse industries, opening up opportunities for innovation and customization. The simplicity and versatility of our open API empower you to create tailored solutions, making icibot a dynamic and adaptable tool for your specific needs.
Your Protection, Our Priority
Experience unparalleled data security with icibot through ISO 27001 certified partnerships, GDPR compliance, and state-of-the-art data centers in the European Union. Our unwavering commitment to availability, confidentiality, and privacy ensures that your data is held to the highest standards.
At icibot, we guarantee reliability with synchronous hubs and meticulous maintenance, offering maximum availability while minimizing the risk of failures. Our ongoing collaboration with certified partners is geared towards obtaining ISO 27001 certification and strict adherence to data privacy laws. Rest assured, your data is in safe hands, and with icibot, you gain secure access, data protection, and confidentiality in accordance with GDPR regulations.
Enjoy the flexibility of accessing icibot seamlessly across all your devices, from PCs to tablets and smartphones, and achieve enhanced operational efficiency through the seamless integration of all your third-party systems.
