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At icibot, we take pride in offering our customers the best possible experience with our platform. Our Customer Success Management (CSM) program ensures that every customer receives dedicated support throughout their partnership with us. Here are some of the ways our CSM program can benefit you.
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Our CSM program offers a personalised approach at every stage, including implementation, training and support. Here’s how it works:
The Customer Success Manager leads meetings with the customer to determine the perfect settings to suit their objectives. They are then responsible for carrying out this configuration before handing over the “keys” to the back office to the client.
The Customer Success Manager will train the client on how to use the platform to its fullest potential. These initial sessions take place in the customer’s own environment for more efficiency.
Throughout the partnership, follow-up meetings are held between the client and the Customer Success Manager to analyse the results, monitor any new objectives and adjust the configuration accordingly.
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Here are some of the ways our CSM program can benefit you:
Dedicated point of contact: icibot client is assigned a dedicated Customer Success Manager who works to ensure the success of their client. They act as the primary and regular contact for the client, understanding their particular needs and problems in order to collaborate effectively.