The Hotel Guest
Experience Platform
That Grows Revenue
Mobile check-in, upselling and guest messaging in one platform — trusted by 550+ hotels.
550+
Hotels Worldwide
40+
Countries
98%
Satisfaction Rate
What is icibot?
The hotel guest experience platform for revenue and loyalty
icibot is a cloud-based hotel guest experience platform that connects pre-stay, in-stay and post-stay touchpoints in one branded digital layer — from mobile check-in and upselling to guest messaging, surveys and staff coordination.
Unlike fragmented point solutions, icibot unifies guest data, operations and marketing so hotel teams can answer guest requests faster, sell more ancillary services and grow direct bookings without adding front-desk pressure.
icibot is an all-in-one hotel guest experience platform that digitizes every stage of the guest journey — from pre-arrival upselling and mobile check-in to in-stay service requests and post-stay loyalty campaigns.
Built for hotel GMs, revenue managers and operations leaders at independent hotels, chains, resorts and boutique properties who need one branded digital layer instead of disconnected tools.
Unlike legacy front-desk workflows, icibot unifies guest data, staff tasks and revenue opportunities in real time — so your team sells more, responds faster and earns stronger reviews without adding headcount.
Trusted by leading hotel brands worldwide
Fast and Effortless Order Management on the Go!
Receive orders from anywhere – be it SPA, à la carte, room service, tours, or golf. Ordering services through your mobile app is incredibly simple! Target your guests effectively by offering a comprehensive range of services, and elevate your revenue per guest.
Custom Mobile App
Elevate Your Hotel's Digital Presence
Elevate your hotel's digital presence and offer guests a seamless experience with custom mobile apps. Tailor every touchpoint, from check-in to room service, with your unique brand identity.
Access from Anywhere
PWA, Web, Tablet & Kiosks
Hotels Worldwide
Innovative Hospitality
Hospitality Artistry
Guest Connection
Be Always With Your Guest
icibotStaffApp
Elevate Guest Service Today
icibotUpsell
Unleash the Potential Now
Countries Active
Concierge
Personalized Concierge Services
Shorter Check-In, Happier Arrivals
More Revenue Per Guest
Fewer Front-Desk Calls
Higher Satisfaction Scores
Elevate Your Stay with icibotUpsell! Unleash the Potential Now!
Give your guests the power to create their ideal experience by presenting offers for upgraded rooms, products, and services before and during check-in. With targeted upselling, icibot enhances the guest experience while generating incremental revenue for your hotel.
Surface pre-arrival and in-stay offers by segment to lift room upgrades, spa and F&B — without adding front-desk workload.
Enhance Your Reputation, Avoid Negative Remarks!
Strive for organizational excellence by identifying and addressing dissatisfied guests. Cultivate positive feedback from delighted guests to elevate the standing of your hotel.
Promote a positive image by steering clear of derogatory remarks and focusing on constructive interactions. Upholding a professional and respectful tone helps maintain a favorable reputation for your organization.
Elevate Your Experience: Where Digital Precision Meets Timeless Comfort!
Illuminate the exceptional features that set your hotel apart. Elevate your promotional efforts with our cutting-edge content management capabilities. Exclusive deals crafted for your patrons are sure to enhance guest satisfaction.
Utilize impactful push advertisements to captivate your guests, fostering loyalty and increasing repeat visits. Witness a surge in your hotel's reputation as you turn one-time guests into long-term advocates.
Improve guest happiness and increase earnings – Connect with icibot!
Welcome to icibot Mobile Check-In, the leading platform for a contactless check-in experience. Our innovative platform is designed to streamline your hotel operations while providing your guests with a seamless and safe check-in experience.
Shorten queues, collect ID securely, and free your front desk for high-value guest conversations.
Pre-Stay · In-Stay · Post-Stay
Pre-Stay
icibot revolutionizes the hospitality industry by automating and enhancing the pre-arrival experience for guests. Through personalized emails flows, room upgrades, pre-upselling, mobile check-in, customizable designs, guest information delivery, arrivals lists, and detailed statistics, icibot ensures a seamless and engaging pre-stay journey. This not only sets a positive tone for guests but also streamlines operations, capturing essential details while minimizing manual tasks for staff, ultimately optimizing the overall pre-arrival experience.
- 01Personalized email flows
- 02Room upgrades & pre-upselling
- 03Mobile check-in
- 04Arrivals lists & detailed statistics
- 05Customizable designs & guest information
Fast and Effortless Order Management on the Go!
Receive orders from anywhere – be it SPA, à la carte, room service, tours, or golf. Ordering services through your mobile app is incredibly simple! Target your guests effectively by offering a comprehensive range of services, and elevate your revenue per guest.
Orders reach kitchen and room service instantly; guests see status updates and phone confirmations drop.
Learn more →
On-Demand Room Service
Our intuitive app allows for real-time menu browsing, order customization, and scheduling delivery, ensuring every meal is just a click away.
Dietary notes, delivery windows and payment preferences are captured in one flow — fewer kitchen errors.
Learn more →Personalized Concierge Services
Provide guests with a personalized concierge at their fingertips. From booking spa appointments to reserving a table at your restaurant, our app caters to all their needs, making recommendations based on their preferences and previous choices.
Requests route to the right department automatically — faster replies and fewer missed upsell moments.
Explore concierge →Be Always With Your Guest
icibot allows you to continuously engage with your guests, offering them the convenience of accessing all hotel information and services through their phones.
Serve your guests who do not want to download your application from your PWA Web application. From your phone, web, tablet, room automation and kiosks.
Learn more →
Boost Hotel Efficiency with icibotStaffApp: Elevate Guest Service Today!
Operational efficiency is crucial for hotels, and icibot is the perfect solution for connecting your teams and automating communications. Streamline communication, enhance efficiency, and elevate guest service.
Cross-department tasking, instant alerts and shift handovers in one app — guest requests do not get lost.
Explore Staff App →Complete icibot Product Suite
From check-in to loyalty — every tool your hotel needs to delight guests and grow revenue.
icibot Mobile Check-In
Welcome to icibot Mobile Check-In, the leading platform for a contactless check-in experience. Our innovative platform is designed to streamline your hotel operations while providing your guests with a seamless and safe check-in experience.
Learn moreicibot Guest Messaging
Our all-in-one platform provides personalized guest engagement from pre-arrival to post-stay, making it easy for you to connect with your potential customers and guests at every stage of their journey.
Learn moreDigital Guest Directory
Transform the way you engage with hotel guests and boost your sales revenue with icibot's Digital Guest Directory – the ultimate marketing and communication platform for hotels.
Learn moreicibotSurvey
icibotSurvey is a hotel survey solution that helps hotels to capture guest feedbacks via various channels. The software offers post-stay and on-stay surveys to collect guest feedbacks while they are on-stay and after their checkout.
Learn moreicibot-Gift
Boost your sales and surprise your customers with icibot-Gift's gift voucher system. You can sell more vouchers and gift cards with less effort while providing a convenient shopping experience for your customers.
Learn moreicibot Loyalty
Transform your guests into loyal customers with icibot Loyalty. Our comprehensive loyalty solution empowers you to build long-term relationships with your best guests by offering uniquely personalized experiences that keep them coming back.
Learn moreicibotCRM
Increase your revenue with icibotCRM's clean-up and segmentation of your guest database. Optimize marketing campaigns by selecting audiences and scheduling with ease. Empower your marketing strategy with dynamic content using icibotCRM's Campaign Management.
Learn moreicibotStaffApp
Operational efficiency is crucial for hotels, and icibot is the perfect solution for connecting your teams and automating communications. Streamline communication, enhance efficiency, and elevate guest service.
Learn moreicibot Mobile App
Experience Seamless Stays! Download the icibot Mobile App for Instant Access to Hotel Services. Elevate your stay with icibot! Explore amenities, services, and local tips with a tap on your phone with icibot.
Learn moreWi-Fi Guest Experience
As an hotelier, you know how important it is to provide guests with a top-quality Wi-Fi service, and how often they ask for the Wi-Fi password. Well, with icibot, you can connect with your guests via your Wi-Fi network and offer them a unique digital guest directory.
Learn moreicibot-eTablet
Experience Luxury at Your Fingertips! Explore icibot-eTablet for Unmatched Amenities and Seamless Access. The innovative solution for hotels looking to provide exceptional digital services for their guests. With our state-of-the-art touchscreen tablets, your guests can access all of your amenities with ease and convenience, enhancing their stay and leaving a lasting impression.
Learn moreOur Global Impact
Partner with ICI, and the sky is the limit. Our great listening skills and ability to navigate across cultures make us experts in creating unforgettable guest experiences.
Our existing and smiling customers are spread all around the globe, and together, we grow exponentially. Our indispensable use case is suitable for hotels of all sizes, wellness resorts, super-yachts, and everything in between.
40+ Countries Worldwide
550+ Partner Hotels
Guest-First Philosophy
The Industry's Leading Technology Platform
ISO 27001 Certified
Enterprise-grade infrastructure security
GDPR Compliant
Full EU data protection compliance
EU Data Centers
Data hosted within the European Union
Hotels Worldwide
Countries
Modules
Satisfaction Rate
Customer Reviews
“Our guests have been raving about our hotel's app since we started using icibot. It has made their stay so much more convenient and personalized. The ordering module and messaging hub have made communication with guests a breeze, and our staff has been able to respond quickly to requests. I highly recommend this platform to any hotel manager looking to enhance their guests' experience.”
Hotel Manager
Luxury Resort
“icibot has been a game-changer for our hotel. The platform's customizability allowed us to create a branded app that perfectly aligned with our hotel's aesthetic and services. Our guests have appreciated the app's user-friendly interface and have been able to easily book services like restaurant reservations and luxury car transfers. Our account manager has been extremely helpful and has helped us optimize our use of the platform.”
Operations Director
Boutique Hotel
“As a small hotel owner, I was always worried about how to keep up with the big chains in terms of technology and guest experience. With icibot, I finally have access to the same tools as the big players, and my guests are noticing the difference. The app is easy to set up and customize, and the team has been incredibly helpful in maximizing its potential. Our guests love the personalized experience, and we've seen an increase in guest loyalty and sales. Highly recommend icibot!”
Independent Hotel Owner
Small Hotel
“Our hotel has been able to streamline operations and promote our services with icibot's app. The ability to showcase all our properties in one place and cross-sell has been a great benefit. The digitization of guest information has also been a huge time-saver for our staff, and we've been able to capitalize on ancillary revenue with the personalized concierge page.”
Hotel Group Manager
Multi-Property Hotel
“Our guests have been raving about our hotel's app since we started using icibot. It has made their stay so much more convenient and personalized. The ordering module and messaging hub have made communication with guests a breeze, and our staff has been able to respond quickly to requests. I highly recommend this platform to any hotel manager looking to enhance their guests' experience.”
Hotel Manager
Luxury Resort
“icibot has been a game-changer for our hotel. The platform's customizability allowed us to create a branded app that perfectly aligned with our hotel's aesthetic and services. Our guests have appreciated the app's user-friendly interface and have been able to easily book services like restaurant reservations and luxury car transfers. Our account manager has been extremely helpful and has helped us optimize our use of the platform.”
Operations Director
Boutique Hotel
“As a small hotel owner, I was always worried about how to keep up with the big chains in terms of technology and guest experience. With icibot, I finally have access to the same tools as the big players, and my guests are noticing the difference. The app is easy to set up and customize, and the team has been incredibly helpful in maximizing its potential. Our guests love the personalized experience, and we've seen an increase in guest loyalty and sales. Highly recommend icibot!”
Independent Hotel Owner
Small Hotel
“Our hotel has been able to streamline operations and promote our services with icibot's app. The ability to showcase all our properties in one place and cross-sell has been a great benefit. The digitization of guest information has also been a huge time-saver for our staff, and we've been able to capitalize on ancillary revenue with the personalized concierge page.”
Hotel Group Manager
Multi-Property Hotel
How does it work?
icibot streamlines the entire guest journey — from pre-arrival to post-stay — with smart technology that connects your team and delights your guests.
Pre-Stay
Automate pre-arrival with personalized emails, mobile check-in, room upgrades, and pre-upselling to set a positive tone before guests arrive.
In-Stay
Deliver personalized experiences with digital guest directory, in-stay upselling, room service, and real-time communication via guests' smartphones.
Post-Stay
Craft captivating post-stay emails, collect feedback, encourage positive reviews, and drive direct bookings with exclusive discounts.
Integrate & Launch
Connect PMS, payments and Wi-Fi. Guided onboarding — most hotels go live in days.
Measure & Optimize
Track upsell, response times and satisfaction. Refine offers from real guest data.
Platform capabilities that drive results
Every module is built to convert guest intent into revenue while reducing operational load on your team.
Mobile Check-In
Contactless digital registration before arrival.
Guests complete check-in on their phone in under two minutes. Your front desk focuses on high-touch hospitality instead of paperwork queues.
Targeted Upsell Engine
Room upgrades, spa and F&B offers at the right moment.
Pre-arrival and in-stay upsell flows lift ancillary revenue without aggressive front-desk selling. Revenue managers set rules; icibot delivers personalized offers automatically.
Guest Messaging Hub
WhatsApp, SMS, email and in-app chat in one inbox.
Staff respond faster with full conversation history and auto-translation. Guests get answers in their language — reducing complaints and boosting review scores.
Digital Guest Directory
Menus, spa hours, local guides and hotel info always up to date.
Replace printed compendiums with a branded digital guide guests actually use. Update content instantly across all touchpoints without reprinting costs.
Staff Coordination
Task routing, housekeeping alerts and real-time request tracking.
Operations teams see every open request on a live board. Faster resolution times mean happier guests and fewer negative reviews at checkout.
CRM & Analytics
Guest profiles, campaign lists and performance dashboards.
Combine stay history, preferences and spend data for ultra-targeted loyalty campaigns. GMs see ROI on upsell, messaging and satisfaction in one view.
icibot vs Traditional Approach
Check-in process
TraditionalManual forms, 5–10 min queues
icibotDigital, under 2 minutes
Language support
TraditionalLimited to staff availability
icibotAutomated, 40+ languages
Upsell opportunity
TraditionalFront desk only, inconsistent
icibotPre-arrival + in-stay, rule-based
Guest data
TraditionalSiloed across PMS, email, paper
icibotUnified CRM with full journey history
Time to launch
TraditionalMonths of custom development
icibotDays with guided onboarding
Real scenarios, real outcomes
How different property types use icibot to grow revenue and guest loyalty.
Luxury Resort
A 300-room beach resort sends pre-arrival upsell offers for spa packages and private dining. Guests check in via mobile and order room service from the pool.
22% ancillary revenue uplift in the first quarter; average check-in time dropped from 8 minutes to 90 seconds.
City Business Hotel
A downtown business hotel automates express check-in for corporate guests and routes housekeeping requests through the staff app during high-occupancy weeks.
Front-desk call volume down 45%; guest satisfaction scores rose from 8.1 to 9.2 within six months.
Boutique Hotel
An independent 45-room boutique uses icibot's branded PWA to share local experiences, collect post-stay reviews and drive direct rebookings with loyalty offers.
Direct bookings increased 38%; TripAdvisor ranking improved by 12 positions in one season.
icibot is hotel guest experience software that digitizes the full guest journey. Guests receive pre-arrival emails, complete mobile check-in, order services from their phone or in-room tablet, and leave feedback after checkout — while your team manages requests, upsells and CRM from one dashboard.
You might also be interested in
Grow revenue per guest — start your free demo
Join 550+ properties across 40+ countries. Setup in days, not months. No credit card required.
14-day free trial · White-label guest app · PMS integrations included