Post-Stay Excellence:
Craft Lasting Memories
Ensure your guests remember their stay long after departure by delivering not just great service but an unforgettable experience. Beyond creating a positive impact on your online reviews, this approach also drives more direct bookings through your website. Make every departure seamless and memorable, leaving an indelible impression on your guests.
Post-Stay
Craft a memorable departure experience to ensure lasting guest impressions and drive direct bookings through your website. Streamline farewells for an efficient and hassle-free process, reducing wait times and queues while enhancing overall operational efficiency. Elevate post-stay moments to reinforce exceptional service, encouraging guest loyalty and increasing future bookings.
Create Lasting Memories Beyond Check-Out
Our efficient departure flows eliminate wait times, queues, and manual tasks, making the post-stay phase a stress-free experience for all.
Streamline Operations, Foster Loyalty
Take advantage of technology to enhance guest convenience and encourage repeat visits. By efficiently processing final payments and bills, promoting loyalty sign-ups, and gathering insights through feedback surveys and NPS, you not only reduce queues and operational pressure at reception but also provide ample opportunities for valuable guest input.
Stay connected with your guests through targeted email campaigns and loyalty communications, turning them into advocates and ensuring they return time after time.
Craft Unforgettable Post-Stay Experiences
Effortless Departures: Bid farewell to your guests with a seamless departure experience, simplifying the process for both your team and guests.
Streamlined Operations: Everything your team and guests need is combined into efficient departure flows, reducing wait times, queues, and manual tasks.
Final Payment and Billing: Process final payments and bills with ease, ensuring a smooth and hassle-free financial conclusion to their stay.
Encourage Loyalty Sign-Ups: Foster guest loyalty by encouraging sign-ups for loyalty programs, creating a connection that goes beyond a single stay.
Insights through Feedback Surveys and NPS: Gather valuable insights by utilizing feedback surveys and Net Promoter Score (NPS) assessments, understanding guest satisfaction levels.
Post-Stay Marketing Campaign Manager: Implement post-stay marketing campaigns to stay engaged with your guests, keeping your hotel top-of-mind for future visits.
Guest Segmenting and Profile Management: Leverage technology to segment guests and manage profiles, allowing for personalized and targeted communication.
Elevate Guest Concierge Effortlessly
Enhance your guests’ check-out experience with icibot, the premier hotel concierge solution. icibot’s software empowers your staff to deliver personalized service, from building a comprehensive guest knowledge base to crafting branded itineraries for a seamless departure. Serving as digital concierges, front desk staff, and reservations agents, icibot elevates service standards while doubling as a marketing channel for upsells and loyalty programs.
Repeat Booking
Boost Your Hotel’s Post-Check-Out Benefits
Increase repeat guests and revenue by encouraging direct bookings through personalized offers.
Extend exclusive discounts for their next stay, enticing them to book immediately. Enhance your profits by facilitating more reservations made directly through your platform.
Integrate this option seamlessly into your post-stay email or create a dedicated space on the platform to invite guests to make their next booking with ease.
Transforming Your Guest Experience with Hotel Messaging
Elevate guest experiences post-check-out with our hotel messaging solution, fostering seamless connections and collecting valuable feedback.
For Guests, our platform not only alleviates concerns about expressing thoughts on their stay but also provides a convenient way to connect before, during, and after their visit. Through digital messaging channels, guests enjoy an enriched experience, enhancing their overall stay and increasing the likelihood of repeat bookings.
For Staff, icibot efficiently directs calls and traffic toward hospitality messaging, enabling effective prioritization and delegation of guest requests. Staff members can assist multiple guests simultaneously, prioritize urgent requests, and provide personalized responses, ultimately contributing to positive guest interactions and encouraging future reservations.
Analysis Post-Stay Reviews
Optimize post-check-out benefits with active listening and data analysis to exceed guest expectations. Our key features focus on elevating service quality, providing instant feedback for swift improvements.
Prevent negative reviews with immediate guest feedback through customized surveys within your hotel app.
Efficiently manage responses with a centralized inbox, addressing negative feedback promptly. Engage with guests through Instant Feedback, providing suitable solutions and fostering connections. Gain global insights for continuous improvement, ensuring positive reviews and attracting more customers.