"Transforming Stays, Creating Smiles:
Where Hospitality Meets Innovation."
Embark on a journey that began with the transformation of the traditional, worn-out guest directory into a sleek digital interface right in your hotel room. Today, icibot stands as a robust in-stay platform, seamlessly blending communication, upselling, and valuable guest insights.
Stay
Elevate guest satisfaction to its peak.
Craft unforgettable moments for your guests through personalized services, seamless communication, and effortless ordering experiences. At Stay, we are committed to maximizing the joy of every guest’s stay.”
Simplify the guest experience.
A stay at our hotel, be it for work or leisure, transcends mere accommodation. Provide your guests with seamless access to your services and amenities, all from the comfort of their room.
- Fulfill Guest Requests
- Efficient Room Service
- Explore the Orange Circle Guide
- Engage through Live Chat, Chatbot, and Announcements
- Convenient Mobile Keys
- Stay informed about Local Events
Guest Directory
Elevate your guest communication effortlessly with the icibot Guest Directory. Empowering hotels to effortlessly stay updated on guest information without the hassle of constant reprints, this directory is not just in guests’ hands; it’s a game-changer!
It’s more than just a poolside accessory; it’s a tool for guests to easily access information about the hotel and its facilities, even when they’re not in their rooms.
Offer a dynamic destination guide, granting guests instant access to recommended activities, restaurants, and bars as they explore the local area.
Say goodbye to costly printing mistakes! Updating the room directory is a breeze, ensuring content is always relevant and fresh. Plus, it’s an eco-friendly choice, saving both the planet and your printing costs.
Digitize your room directory, currently likely collecting dust with outdated information. It’s a no-brainer – modernize the experience for both your guests and staff to showcase all the good stuff in a user-friendly way.
Setting it up is a breeze, and our user-friendly dashboard empowers you to manage orders effortlessly, all while keeping a close eye on the surge in revenue.
Make request Operations Effortless to Enhance the Comfort of Your Guests' Stay
Ensure your guests feel right at home by not only delivering prompt responses to their inquiries or requests but also by optimizing the overall efficiency of your Front Desk operations.
Empower Guest Requests Management
Enhance your team’s responsiveness to guest needs by assuming control and centralizing all requests. This approach allows for efficient task management, real-time updates to keep guests informed, and more dedicated time to curate truly memorable guest experiences.
Elevate Guest Concierge Effortlessly
Experience heightened guest satisfaction with ICIBOT, hotel concierge solution.
icibot’s hotel concierge software facilitates personalized service by creating perfectly branded itineraries, whether for print, email, or direct delivery to hotel guests. Craft uniform, professional, and customizable itineraries that enhance the overall guest experience.
Keep track of trusted local partners, restaurants, and attractions through icibot’s vendor database, ensuring your guests have access to the best recommendations.
- Restaurant reservations
- Spa appointment booking
- Room upgrades and upsells
- Transportation arrangements
- Local area recommendations
- Tour and activity booking
- Itinerary planning
- Reminders to post guest reviews
Elevate your hotel’s service standards with ICIBOT Hotel Concierge.
Transforming Your Guest Experience with Hotel Messaging
Immerse your guests in unforgettable narratives by capturing valuable feedback and surprising them with thoughtful digital communication.
When it comes to Guests, hotel messaging not only alleviates concerns about expressing their thoughts on their stay but also offers a convenient means of connecting with you before, during, and after their visit. Through digital messaging channels, guests can engage in a more enriched experience, enhancing their overall stay.
For Staff, icibot efficiently channels front desk calls and traffic toward hospitality messaging, enabling your team to effectively prioritize and delegate guest requests. This platform empowers staff members to assist multiple guests concurrently, prioritize requests based on urgency, and take the time to craft the perfect response to each unique guest inquiry.
Elevate your guest interactions with the seamless and enriching experience offered by our hotel messaging solution.
Revolutionize Room Service
Empower your guests to access your room service menu directly from their own smartphones with icibot – whether they’re lounging in bed, enjoying the rooftop, relaxing at the spa, or sipping cocktails at the bar.
Edit your menu effortlessly online, and receive instant notifications when orders are placed through icibot. Some hotels even utilize it for take-away or breakfast delivery orders to the room.
Offer redeemable vouchers to guests and easily track their usage.
We guarantee that this feature will drive more business your way!”
Upsell
Boost Incremental Revenue: ICIBOT Upselling empowers hoteliers to increase incremental spend per guest by offering valuable services at the right time and price. This not only enhances revenue but also contributes to an enriched guest experience.
Segmented Upselling for Flexibility: By implementing segmented upselling before guests’ arrival, hotels provide true flexibility.
Time Efficiency and Outlet Maximization: Set expectations in advance to save time and maximize outlets. ICIBOT allows guests to communicate their needs and explore the hotel’s offerings, enabling Hotel Operations to anticipate special requests. This proactive approach streamlines communication, saving valuable time with each guest.
Personalized Guest Experience: In the era of personalized experiences, ICIBOT recognizes the shift away from fixed packages to accommodate the preferences of modern travelers. ICIBOT Upselling aligns with this trend, offering guests the freedom to tailor their experience, ensuring a personalized and memorable stay.
Elevate your hotel’s revenue, streamline operations, and cater to the preferences of the modern traveler with ICIBOT Upselling.
Efficiently Manage Your Dining Experience
Elevate the organization and efficiency of your F&B department to enhance customer service through swift and accurate order processing. Explore our key features designed to optimize the management of your hotel’s dining areas, including the restaurant, room service, and F&B outlets.
Maintain control over your resort’s F&B facilities by efficiently managing all bookings in real-time. This is crucial for fostering a well-organized dining environment, thereby improving overall restaurant performance. Utilize our Table Manager tool to streamline the booking process, customize restrictions based on guest types, and enable self-service ordering and payment through guests’ smartphones. This not only reduces wait times but also enhances revenue in staff-free areas.
Seamless Dining Experience
Allow guests to use their smartphones for ordering and payment from any F&B outlet in the hotel. Our system supports easy access via QR or NFC and is compatible with Apple Pay & Google Pay, providing real-time updates on order status. Experience the convenience of cutting-edge technology for an enhanced dining experience at our hotel.
Enhance Your Leisure Experience
Immerse your guests in ultimate relaxation with seamless access to our spa and wellness services. Discover our features designed to simplify booking and communication, ensuring a smooth and delightful experience. Effortlessly showcase services, highlight products with detailed visuals, and utilize our platform for instant communication. Offer easy access to gym details through a comprehensive service catalog, empowering guests to conveniently reserve spots with our user-friendly app and enrich their overall leisure experience at your venue
Engage Guests with Hotel Activities
Keep your guests immersed in the excitement of your hotel’s events and activities. Ensure they never miss out by allowing them to save or book their favorite experiences effortlessly. Enhance the visibility and engagement of your events through our platform.
Seamless Event Information
Empower guests with paperless event details at their fingertips, providing the fastest way to manage reservations and access essential information. Explore our key features designed to boost communication and bring activities closer to your guests.
Promote Events and Simplify Booking
Delight your guests by keeping them informed about all the exciting activities your hotel has to offer. Enable easy access to schedules, details, and booking options, ensuring a seamless experience for every guest. Simplify Kids Club registration for both staff and guests, ensuring fast and smooth communication. Additionally, provide complete access to your sports facilities with real-time timetables and seamless smartphone booking. Showcase your facilities effortlessly with an interactive map, allowing guests to explore your hotel’s amenities with ease. Promote third-party tours and night shows to enhance the guest experience within your hotel. Make pool activities easily accessible via the app, whether it’s a DJ session, volleyball game, or pool class