🌍 The Guest Journey Starts Before Arrival
Today’s hospitality experience no longer begins at check-in.
The real differentiation comes from delivering a seamless journey from pre-arrival to post-stay.
This is where icibot transforms the guest journey end-to-end.
✨ A Seamless Experience from Pre-Arrival to Post-Stay
🔹 Digital Guest Guide
All hotel services, FAQs and information in one place.
🔹 QR Code & Wi-Fi Integration
The experience starts the moment guests connect—no app required.
🔹 Automated Messages & Campaigns
Happy hour, spa offers, late check-out—delivered at the right moment.
🔹 Contactless Experience
Online check-in, payments and service requests without waiting.
🔹 Smart Upsell & Cross-sell
Guests receive relevant offers even before settling into their room.
💡 Results
- ✔️ Happier guests
- ✔️ Increased revenue
- ✔️ Reduced operational workload
- ✔️ Stronger brand perception
With icibot, the guest journey becomes a strategic experience — not a coincidence.
Meet your guests at the right moment, on the right channel, with the right message.
✉️ icibot@b1.com.tr