Resources
Insights on hotel technology, guest experience, upselling, and digital hospitality from the icibot team.
In today’s fast-paced digital world, user engagement is key. Have you ever noticed how quickly you lose interest in an app that doesn’t grab your attention? That’s where icibot’s Progressive Web Apps (PWAs) step in. They are designed to keep users engaged like never before. With features such as offline access and push notifications, PWAs […]
When it comes to enticing guests to spend more, the strategies we use can make a huge difference. Have you ever thought about why some offers grab your attention while others fall flat? That’s where icibot’s pre-arrival room upsell offers come into play. These offers are designed to catch guests right before they check in, […]
Imagine you’ve just enjoyed a lovely stay at a hotel. The service was great, the bed was comfy, and the breakfast was delightful. But then, life happens. You forget about that hotel until you need a place to stay again. This is where icibot’s post-stay AI analysis comes into play. It’s like a friendly nudge, […]
In a world that has changed dramatically, trust is more important than ever. The pandemic has reshaped how we think about health and safety, especially when it comes to travel. With icibot’s innovative contactless features, businesses can create a sense of safety that resonates with health-conscious travellers. Imagine being able to check into a hotel […]
In today’s competitive hospitality landscape, understanding your guests is crucial. icibot takes this to heart by using personalised upgrade prompts tailored to loyalty status. But how does this actually work? And why does it matter for Average Daily Rate (ADR) performance? Imagine checking into a hotel. You’re greeted warmly, and then, you receive an offer […]
In today’s fast-paced market, understanding your customers is key. Have you ever wondered how well you really know your clients? This is where icibot’s Net Promoter Score (NPS) feedback loops come into play. These loops are not just numbers; they are insights that can transform your approach to customer loyalty. By gathering feedback, you can […]
In today’s competitive market, businesses are constantly looking for ways to keep their customers happy and engaged. One effective method is through loyalty programmes, and that’s where icibot’s NPS-based loyalty tiering comes into play. But how does this system actually work? And more importantly, how does it influence customers striving for elite status? At its […]
In today’s fast-paced world, where everyone seems glued to their smartphones, it’s no surprise that travellers are embracing mobile-first solutions. This is where icibot’s innovative rewards wallet comes into play. Imagine having all your loyalty rewards at your fingertips, ready to be redeemed with just a tap. Sounds convenient, right? Well, that’s exactly what icibot […]
In today’s competitive market, guest retention is more important than ever. A well-designed loyalty program can make all the difference. That’s where icibot comes in. By focusing on user experience (UX), icibot is reshaping how businesses connect with their guests. Imagine walking into a store where the staff knows your name and your preferences. Feels […]
In today’s fast-paced world, mobile checkout has become a vital part of the shopping experience. Customers want speed, convenience, and a touch of personalisation. That’s where icibot’s loyalty prompts come into play. Imagine you’re about to complete your purchase, and suddenly, a friendly reminder pops up. It says, “Hey, you’re just a step away from […]