Expert team
Hospitality specialists
Support from people who understand PMS, ops and guest-facing modules.
Support
Maximize Your Investment with Expert Support
Proactive expert support beyond ticketing.
Proactive customer support built with input from 550+ hotels — going beyond troubleshooting to help your team unlock every feature's full potential.
Proactive expert support beyond ticketing.
01
Power Your App Usage: Ask Our Experts
Registered customers access a user-friendly support portal for purchase, operations, troubleshooting and product questions. Can't find an answer? Log in and our specialists respond quickly and thoroughly.
02
Relationships Come First
We believe relationships matter more than tickets. Our support philosophy helps customers discover the full potential of every icibot capability — not just fix issues.
03
Build a Lasting Partnership
Proactive guidance throughout your journey: smooth onboarding, efficient daily operations and continuous growth — with strategic advice tailored to your property's goals and guest profile.
Features
Why it matters
Proactive help that keeps guest journeys running smoothly.
Fast response
When it counts
Priority handling for go-live blockers and in-stay critical issues.
Beyond tickets
Proactive guidance
Best-practice tips, release notes and optimization — not just break-fix.
Log in to your icibot account and use the support portal, or contact your Customer Success Manager for priority assistance.