💬 Talking to Guests Is Not Enough.
You Must Communicate at the Right Time, in the Right Way.
Modern guests no longer want to communicate with hotels only at the front desk.
Before arrival,
during the stay,
and even after departure,
they expect a simple, seamless and personalized communication experience.
This is where Guest Messaging becomes central to the guest experience.
🎯 End-to-End Engagement with icibot Guest Messaging
📩 Pre-arrival
Information, guidance and special offers before the guest arrives.
The first touchpoint starts before check-in.
🛎️ During Stay
Via in-room tablets or mobile devices:
- Room service requests
- Concierge requests
- Instant announcements
- Upsell opportunities
All in one intuitive interface.
📊 Real-Time Feedback
Measure satisfaction while guests are still in-house,
solve problems immediately — not after departure.
🌍 Multilingual Communication
Communicate in the guest’s preferred language.
A frictionless experience for global travelers.
👥 Smart Workflow for Teams
Front desk traffic is reduced,
teams serve multiple guests calmly and efficiently.
Results
- ✔️ Fewer phone calls
- ✔️ Faster responses
- ✔️ Happier guests
- ✔️ Stronger brand perception
icibot Guest Messaging transforms communication
from a support tool into a strategic experience channel.
Because a great stay
starts with great communication. ✨
✉️ E-mail: icibot@b1.com.tr