A guest app in the hotel is one of the latest innovations in hospitality and leisure travel. In essence, a guest app enables your guests to keep track of all their personalized information such as booking records, airport shuttle times and pick up/drop off information. It can also be used to keep your guests informed about special offers and discounts offered in your establishment.
A guest app is extremely useful for both large hotels and independent hotels that operate on a small budget. With a guest app, you can capture all the information your guests need to know at one place.
It be used to increase productivity
As guests are kept informed of everything that is happening around the hotel, even when they are in the airport, they are less likely to check out of their rooms during the course of their stay. Even if they do, it may be too late by then. With a guest app in a hotel, you can ensure that your guests know everything that is going on in the hotel, even when they are out on holiday.
You can offer special deals to customers
You can offer coupons and discounts to customers who book rooms through you on hotel coupons or through online voucher codes. Thus, a guest app in hotel will help streamline your operations and increase your customer satisfaction as well as your bottom line.
The ease with which the guest app in hotel can be used makes it a must for hospitality businesses across the globe. Even if your app is customized for US audiences or for Canadian audiences, the technology can easily be adapted for other languages.
There are different types of guest app formats
Including the iOS and Android apps for Android-powered phones, iPhones and iPad, Blackberry smartphones, Windows-powered smartphones, tablets, and web-based guest applications. No matter which formats your guest app uses, it will allow your guests to take advantage of all the features of your app, such as the booking calendar, user reviews, and special discounts and deals.
With a guest app in a hotel, you can reach your customers easily, especially if you use the mobile apps to promote special promotions, new offers, or discount sales. You can also keep track of every guest’s information, such as preferences as well as their history of visit, and can have access to them later as well.