Guests hate waiting. We are offering happy guests to you.
ici4GuestMessage simply enables guests to communicate with the front-office and guest relations department via mobile. This way, you can save time and offer the perfect guest experience. ici4GuestMessage is a special assistant for each guest. It is an integrated system that enables you to connect your hotel guests and hotel staff via hotel application, guest portal and tablet and help you to connect with guests and manage your entire guest relations before and after-sales with new technology. Guest demands are automatically forwarded to the related department with ici4Staff application and perfect guest experience is presented.
With its technology support, ici4GuestMessage can be integrated to Facebook Messenger, LINE, Telegram, Google Assistant private messaging systems in special projects. It can serve as a chatbot.
ici4GuestMessage – ici4GuestMessage – The system speaks to your guests to help them have a happy holiday and have good customer experience, transfers the collected data to the related department and reports centrally.
Because most people hate waiting. Various customer profile researches around the world show us that “75% of the customers expect the customer services to be faster and 90% are disappointed when they wait for too long”.
Online at any moment
The days to solve the demand of your guests during their stay in your hotel with “phone and from reception” are in the past. ici4GuestMessage is a solution used by hotel managers to ensure guest satisfaction in their hotels. ici4GuestMessage enables hotel guest and staff connection without downloading an application and helps you to form a permanent and effective relationship with your guests. More clearly, it is an integrated system that enables you to manage all your guest relationships from before sales to after-sales with new technology. The system speaks to your guests to help them have a happy holiday and have good customer experience, transfers the collected data to the related department and reports centrally.
Earn more revenue through mobile marketing, loyalty programs, sales and cross-selling opportunities.
Messaging has become an increasingly preferred form of connection between “guests and staff” as a method of communication. With ici4GuestMessage, guests can communicate directly with your staff at any stage of their stay, where support is needed.
Increase your entire revenue, not just room revenues!
icibot connects with all your guests staying at your hotel via Wi-Fi and mobile app and collects demands for your paid hotel services… The system enables you the sales opportunity for all paid services including golf course reservation, babysitter, spa, water sports and room service.
Increase your revenues with digital opportunities.
With icibot, offer opportunities to thousands of guest staying in your hotel and who has your app. SPA, Cabana, special reservations… increase your alternative revenue by publishing advertisements on the banner area inside the app of your hotel shops or your business partners.
Increase your guest participation, Increase your guest satisfaction.
Solve the problems before they are on social media or comment sites.
Everyone wants to correspond. 99% of the correspondence is read by the guests.
It is read in three minutes.
Everyone loves to receive messages.
10/9 of the hotel guests state that it is useful to receive a message.
More satisfied guests
91% of the guests using messaging applications state that their jobs are better resolved.