New Technology in Guest Relationships

icibot (Innovative Conversational Interaction Robot) is a special hotel assistant for every guest. It is and integrated system that allows you to create the link between hotel guests and hotel staff through Facebook Messenger, and to manage your entire guest relationship process from pre-sales to after-sales through an innovative technology.

 

Why ?

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Rezervasyon yaptırmak istiyorum!

It chats with the guests to ensure that they always have a happy holiday and excellent customer experience. Additionally, it communicates the data it collects to the relevant departments and reports them to the management.

Ne İşe Yarar ?

Welcome Module


This module informs potential customers about the hotel (rooms, cafes, bars, restaurants, pools, animation activities, SPA, etc.) prior to booking and directs them to the pre-booking module. This module will help you to acquire potential customers.

Front Office Module

With this module, guests can easily contact to front office and automatically communicate their requests such as;

- Room upgrade or room change,

- Late check-out,

- Waking up,

- Do not disturb (DND),

- Housekeeping,

- Complaint.

Hotel Activities Module

Guests are informed about all activities in the hotel via this module. The Hotel Activities Module; enables guests to have a happy holiday, and hotels to increase their non-room revenues by reminding offerings of the hotel to guests. 

- Animations (Mobile notifications about animations are automatically sent to guests)

- Restaurants, cafes and bars (Guests are notified by mobile notification prior to diner service. A la carte reservations can be made.)

- SPA, Care, Hairdresser, Water Sports etc. (Guests can manage their reservation requests by receiving information about these additional services)

- Reservations for sports such as golf, football (Guests can receive information on courses, fields, transfers, etc. from this section. They can buy or reserve packages)

CRM & Complaint Management Module

This module enables the management of all guest relationships such; 

- Customer notification,

- Request management,

- Complaint,

- Failure,

- Customer satisfaction survey

Incoming requests are directly communicated to relevant units.

Housekeeping Module

The Housekeeping Module enables automatic communication of guests’ requests such as;

- Housekeeping,

- Extra bed,

- Room materials,

- Do not disturb,

- Failure,

Incoming requests are directly communicated to relevant units.

Loyalty Management Module


The Loyalty Management Module has been developed to design CRM activities special to guests after they departed from the hotel.

With this module, the guests, who leave the hotel but still allow mobile access are encouraged to book again by sending them mobile notifications at certain times.

This module also provides data for customizing the service offered to a guest when the guest checks in again since it records all previous holiday experiences of the guests. It provides guidance to guest relationships units for a more positive guest experience.

Room Service Module


With the Room Service Module, guests can easily communicate their room service requests to relevant units.

Front Office Module


With this module, guests can easily contact to front office and automatically communicate their requests such as;

- Room upgrade or room change,

- Late check-out,

- Waking up,

- Do not disturb (DND),

- Housekeeping,

- Complaint.

Incoming requests are directly communicated to relevant units.

The Benefits It Offers

  • FOR HOTEL GUESTS
  • FOR HOTEL MANAGEMENT
    • They can easily and quickly learn all information about the hotel (what? where? when?),
    • They can book and plan rapidly,
    • Guest-specific assistant is available for service starting from check-in,
    • They can ask help for every kind of problems by just typing them to Facebook Messenger,
    • They are continuously guided by an assistant for a pleasant and social holiday,
    • It is always reachable after the holiday for new holiday recommendations,
    • It is a virtual holiday companion that tells what can be expected from the holiday.
    • Offers a new sales channel,
    • You get the opportunity of quickly managing all customer requests,
    • You can learn about all your guests and their expectations with a central system,
    • You can be informed immediately about disruptions,
    • You can reduce negative comments,
    • You can increase the visiting frequency of your guests by enabling them to share their experiences with their friends,
    • You can increase customer loyalty by offering your guests a real friendship experience by a virtual character in a social environment.

The Solutions It Offers

Promotes the Hotel

You can present detailed information about your hotel to your guests and potential guests.

Informs Guests

It informs your guests on all their needs such as housekeeping, complaint, failure, a la carte reservation, animation, etc. during their stay, fulfil their requests and establishes a seamless communication with them for an exceptional experience.

Enables Booking

Guests can book via Facebook Messenger before they arrive at the hotel, even create their room access cards, and make all a la carte reservations easily during their stay.

Ensures Loyalty

By communicating with your guest both during and after their stay, you can offer them a perfect holiday experience and increase their loyalty. This approach motives your guests to action for new reservations after their stay.

How Does It Work?

Watch icibot introduction video.

Select Your Package

Choose the right package for you and start enjoying our services!

  • Rezervasyon Asistanı
    99.90 €
    Monthly
    ilk 2 ay ücretsiz!
    Revervasyon Yönetimi
    Mobil Check-in
    Otel Tanıtım
    Sadakat Yönetimi
    Çoklu Dil
    24/7 Destek
    Temel Paket Temel Paket
  • Popüler
    199.90 €
    Monthly
    ilk 2 ay ücretsiz!
    Müşteri Asistanı
    Otel Tanıtım
    Reservasyon Yönetimi
    Mobil Check-in
    Oda Servisi
    Diğer Gelirler
    Talep Yönetimi
    Housekeeping
    Sadakat Yönetimi
    CRM
    Çoklu Dil
    24/7 Destek
    Tam Paket Tam Paket
  • Özel
    Özel
    ilk 2 ay ücretsiz!
    Müşteri Asistanı
    Otel Tanıtım
    Reservasyon Yönetimi
    Mobil Check-in
    Oda Servisi
    Diğer Gelirler
    Talep Yönetimi
    Housekeeping
    Sadakat Yönetimi
    CRM
    Çoklu Dil
    24/7 Destek
    Özel Paket Özel Paket
    Monthly

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